Senior Coordinator

JOB POSTING

Company Overview:

RxS is headquartered in Manalapan, NJ and is a fast growing privately held organization with technology at its core. We provide impactful solutions and best in class service to pharmaceutical companies in supporting PDMA Sample Compliance with our state of the art sample management platform. 

RxS is composed of a diverse group of energetic professionals that are dedicated to offering superior customer service.  Our culture has been built on values such as integrity, collaboration, accountability, customer focus, and mutual respect and our employees are intelligent, hardworking, and diverse in background and experience. 

We offer a competitive salary, general paid time off allowances,  and a comprehensive benefits package including medical, dental, vision, flexible spending accounts, life and disability insurance, Employee Assistance Program (EAP), and 401k and Roth IRA retirement plans.  Our employees are also eligible for several discount programs such as cell phone service, auto and property insurance, wellness programs, and event tickets. 

We are looking for more energetic individuals to join our team that are highly customer service oriented, have the experience to work in a complex and heavily regulated pharmaceutical environment, and value the importance of technology and embrace its capabilities.

Position Summary:

The Senior Multi-Channel Coordinator must possess strong organizational skills and impeccable attention to detail to monitor workflow within a team environment and ensure that deadlines are met. This is a very hands-on position, requiring both interaction with internal and external stakeholders and flawless execution of tasks and deliverable.  The Senior Multi-Channel Coordinator must communicate with management and/or clients regarding issues and make recommendations for solutions to ensure client expectations are met.  This position will perform an assortment of duties including but not limited to data entry, filing, archiving, report generation, updating of spreadsheets, answering representatives help line and providing assistance with the reconciliation process for clients. 

In addition to the administrative tasks above, the Senior Multi-Channel Coordinator will also perform data entry functions that include but are not limited to entering multi-channel sampling-based forms.

Duties and Responsibilities:

  • Monitor and analyze internal dashboards, report and data to ensure regulatory compliance for Rep initiated and Non-Personal Promotional programs.

  • Responsible for generating and forwarding reconciliation reports to client field representatives.

  • Responsible for generating reports specific in the support of Multi-Channel programs.

  • Initiate the termination process and acts as a liaison between all parties seeing the termination to completion.

  • Compile reports detailing the reconciliation progress and status.

  • Support Client Field Representative Sales Force with their sample accountability needs (transactions, documentation, responses to questions).

  • Support non-representative based Direct To Practitioner (DTP) programs with their sample management needs (transactions, documentation, responses to questions).

  • Provide support to the Multi-Channel Compliance Analyst(s) and Multi-Channel Sample Management Managers.

  • Examine sample documentation submitted by client field representative and/or HCP Sample Requests; verifies data; prepare for processing.

  • Perform data entry of all sample transactions (Rep Initiated and DTP initiated) per client service agreements.

  • Monitor and perform data entry of sample related transactions (Rep Initiated and DTP initiated) including but not limited to call cards, sample shipments, sample transfers, sample returns, and periodic inventories, DTP requests to maintain client service requirements.

  • Follow-up with Sales Representatives, HCPs on outstanding documentation and mitigation of errors.

  • Maintains roster of all client field Sales Representatives per project.

  • Maintains all administrative aspects of the Multi-Channel aspects per project

  • Communicate with field Sales Representatives to maintain PDMA compliance.

  • Follow SOPs for monitoring and identifying exceptions.

  • Answer client hotline and responds to external questions and requests.

  • Offer suggestions for process improvements.

  • Enter data from source documents (accurately & within acceptable timeframes).

  • Maintain accurate records/logs of work.

  • Adhere to clients’ SOPs and PMDA requirements for assigned tasks.

Qualifications:

  • 3+ years of experience in a business/office environment - pharmaceutical industry, sample management/PDMA preferred

  • Sales, finance or retail experience is a plus

  • Customer Service environment experience strongly preferred

  • High School diploma (or equivalent) required

  • Ability to type a minimum of 50 words per minute

Knowledge, Skills and Abilities:

  • Knowledge of sample accountability/management from the perspective of supporting the Field Sales Representatives and Multi-Channel programs

  • Excellent verbal and written communications skills including use of proper grammar, spelling, and punctuation

  • Strong interpersonal and customer service skills, including ability to communicate professionally over the phone

  • Impeccable organizational skills

  • Ability to prioritize tasks and stay on track with multiple deadlines

  • Proficiency with Excel (manipulation of data by sorting, filtering and moving data around in the sheet, etc.) and good working knowledge of Word and Outlook

  • Strong attention to detail is key

  • Ability to work under pressure and within tight deadlines

  • Strong follow-through on projects and duties

  • Ability to prioritize and plan work activities and use time efficiently

  • Ability to deal with frequent change, delays or unexpected events and capability, adapt to changes in the work environment and manage competing demands

  • Consistency in delivering on expectations, following up with key stakeholders to complete the assigned tasks

  • Reliable attendance and punctuality a must 

Application: Submit your resume and salary requirements to recruiting@rxsinfo.com